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Official Documents

Privacy Policy bika99 โ€“ Personal Data Protection for Malaysian Users

Your privacy is our priority. This bika99 Privacy Policy clearly explains the types of data we collect, how it is used, how it is protected, and your rights as a bika99 platform user in Malaysia. Please read it carefully before registering or using our services.

Last Updated: January 2026
Bahasa Melayu (ms-MY)
Malaysia

6 bika99's Pledges on Your Data Privacy

Before reading the full policy, here is a summary of bika99's key commitments to protecting every member's privacy.

256-bit SSL Encryption
All data transmitted between your device and bika99's servers is protected with 256-bit SSL encryption โ€” the same highest-grade security technology used by leading banking institutions in Malaysia. Your data cannot be intercepted or read during transmission.
No Sale of Data to Third Parties
bika99 has never and will never sell, rent, or share your personal data with any third party for marketing or commercial purposes without your explicit consent. Your data belongs to you โ€” it is not a business asset to be traded.
Data Minimisation & Retention
bika99 only collects data that is strictly necessary to provide our services to you. We do not collect excessive or irrelevant information beyond what is needed to operate our online sports betting and casino platform in Malaysia.
Right to Access & Correct Data
You have the full right to access all personal data we hold about you, request corrections if there are any errors, or request deletion of your data under certain circumstances. Such requests can be submitted by email to the bika99 support team.
Clear Data Retention Policy
Your data is not stored indefinitely. bika99 maintains a clear data retention policy โ€” transaction data is retained in accordance with Malaysian legal requirements, while marketing data is deleted upon withdrawal of consent or closure of your bika99 account.
Marketing Communications Controls
You have full control over marketing communications from bika99. Every promotional email we send includes a working unsubscribe option. You can also manage your communication preferences directly in your bika99 account settings at any time.

Important Note: This bika99 Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable related regulations. By using the bika99 platform, you agree to the collection and use of your information as described in this policy. If you have any questions, contact us at support@bika99.click.

1Introduction & Scope of This Privacy Policy

Bika99 ("we", "Platform", "bika99") is committed to protecting the privacy of every individual who uses our online Sports Betting and casino platform at bika99.click. This Privacy Policy ("Policy") explains how bika99 collects, uses, stores, protects and, in certain circumstances, shares your personal data when you register an account, use our services or interact with the bika99 platform.

This policy applies to all users of the bika99 platform in Malaysia, including registered members, unregistered website visitors, and any individual who contacts the bika99 customer support team. This Privacy Policy is to be read together with the bika99 Terms & Conditions and Responsible Gaming Policy, which form part of the overall agreement between you and bika99.

We understand that users in Malaysia care deeply about privacy in the digital age, especially when it involves financial data and sensitive personal information. This policy is written in clear, straightforward language so you always know exactly what happens with your data.

bika99's Commitment: We only collect what is strictly necessary, protect it with best-in-class technology, and use it solely for the purposes stated in this Privacy Policy.

2Personal Data We Collect

2.1 Data You Provide Directly

When you register a bika99 account or use our services, you provide the following personal data directly:

  • Identification Information: Full name as per MyKad or Malaysian passport, date of birth, and identity card or passport number (for age verification and KYC purposes)
  • Contact Information: An active Malaysian mobile number, email address and residential address (if required for verification)
  • Account Information: Your chosen username, encrypted password and bika99 account security preferences
  • Financial Information: Malaysian bank account numbers or digital wallet details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow) that you use for deposits and withdrawals on bika99
  • Verification Documents: MyKad or passport copy, bank account statements, and other documents submitted during the bika99 KYC process

2.2 Automatically Collected Data

While you use the bika99 platform, certain data is collected automatically by our systems:

  • Usage Data: Pages you visit within the bika99 platform, time of visit, matches or games you access, and actions you take
  • Device Data: Device type (mobile phone, tablet, or computer), operating system, web browser type, and screen resolution
  • Network Data: IP address, internet service provider name, and approximate IP-based location (state or city within Malaysia)
  • Session Data: Login and logout times, active session duration, and activity within each session
  • Betting Data: A complete record of all bets placed, including market type, amount, odds, and outcome for every betting transaction on bika99

2.3 Data From Third-Party Sources

In certain situations, bika99 may receive data about you from trusted external sources, such as:

  • Identity verification service providers for KYC and fraud prevention purposes
  • Payment processors such as FPX service providers to verify deposit and withdrawal transactions
  • Anti-money laundering (AML) service providers as required under Malaysian financial regulations

Bika99 does not collect special category sensitive data such as health information, religious beliefs, political views, or biometric data, except where required by Malaysian law.

3How We Collect Your Data

Bika99 collects your personal data through various channels as you interact with our platform:

Collection Method Data Type Purpose
Registration Form Name, phone number, email, password Bika99 Account Creation
KYC Process MyKad, bank statements, address Identity & age verification
Payment Transactions E-wallet and bank account details Processing deposits & withdrawals
Platform Activity Betting records, navigation, clicks Service improvements
Cookies & Web Technologies IP address, session data, preferences Enhanced user experience
Support Contact Chat logs, emails and call records Complaint resolution & support

4Use of Your Personal Data

Bika99 uses collected data solely for the legitimate purposes stated below. We do not use your data for any other purpose without first notifying you.

4.1 Service Provision

  • Creating and managing your bika99 account, as well as identity verification
  • Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, CIMB Clicks or FPX
  • Processing winnings withdrawals to your bank account or digital wallet in Malaysia
  • Access to all bika99 products including Sports Betting, Live Casino, poker, and Roulette
  • Accurate and fair settlement of bets and calculation of winnings

4.2 Security & Compliance

  • Identity and age verification to ensure only individuals aged 18 and above can use the bika99 platform
  • Detection and prevention of fraud, money laundering and other unlawful activities
  • Compliance with applicable legal and regulatory requirements in Malaysia
  • Handling complaints and resolving disputes relating to bika99 accounts

4.3 Communication & Support

  • Sending important notifications related to your bika99 account, such as transaction confirmations and security alerts
  • Providing customer support via live chat and email in Bahasa Malaysia
  • Sending information about bika99 promotions, bonuses and special offers (subject to your communication preferences)

4.4 Platform Improvements

  • Analysing usage patterns to improve the bika99 interface and user experience
  • Development of new features more relevant to Malaysian users
  • Market research and statistical analysis using aggregated data that cannot be used to identify any individual

5Data Sharing With Third Parties

Bika99 does not sell your personal data. We only share data in the following limited circumstances:

5.1 Trusted Service Providers

Bika99 works with carefully selected third-party service providers to help us operate the platform. These providers are only permitted to use your data for purposes we specify and are bound by strict data protection agreements:

  • Payment Processor: FPX service providers, e-wallet operators, and partner banks that process deposit and withdrawal transactions on bika99
  • KYC Provider: An identity verification service that helps bika99 meet Malaysia's legal and regulatory requirements
  • Infrastructure Provider: Cloud service companies and server hosting providers that store data in secure environments
  • Analytics Providers: Analytics tools that help bika99 understand how the platform is used, in aggregated data form only

5.2 Legal Requirements

Bika99 may be required to disclose your personal data where mandated by Malaysian law or a lawful directive from the authorities, including:

  • Valid court orders or summons issued in Malaysia
  • Requests from the Malaysian Communications and Multimedia Commission (MCMC) or relevant Malaysian government agencies
  • Reporting obligations under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act (AMLATFPUAA)

Note: bika99 does not share your data with advertisers, third-party marketing companies, or any other entity for marketing purposes without your explicit consent. If you receive any marketing communication claiming to be from bika99 but you have never registered or given consent, please contact us immediately at support@bika99.click.

6Data Security Measures

Bika99 takes data security seriously and invests in robust measures to protect your personal information. The following layers of protection are in place:

6.1 Technical Security

  • 256-bit SSL/TLS Encryption: All communications between your device and bika99 servers are encrypted using the latest TLS protocol, rendering data unreadable even if intercepted
  • Data-at-Rest Encryption: Sensitive data stored in bika99's databases, including financial information and KYC documents, is encrypted using AES-256 standard
  • Hashed Password: Your bika99 account password is never stored in its original form โ€” we use a strong cryptographic hashing algorithm (bcrypt), which means even bika99 staff cannot read your password
  • Two-Factor Authentication: bika99 offers two-factor authentication (2FA) via SMS for an added layer of security on your account

6.2 Operational Security

  • Role-based access controls โ€“ only staff who require access to specific data to perform their duties are authorised to do so
  • Regular security audits and penetration testing conducted by independent security specialists
  • Round-the-clock system monitoring to detect any unusual activity or intrusion attempts
  • Mandatory data protection training for all bika99 staff who handle personal data

6.3 Incident Response

Should any data breach occur that may affect your privacy, bika99 is committed to:

  • Notifying affected users within 72 hours of a breach being identified
  • Taking immediate action to contain and mitigate the impact of a breach
  • Reporting to the relevant authorities in Malaysia as required by law
  • Guides users through the steps needed to protect their account

7Cookies & Tracking Technologies

7.1 What Are Cookies

Cookies are small text files stored in your web browser when you visit the bika99 website. They help bika99 recognise your device on subsequent visits, save your preferences, and improve your overall browsing experience.

7.2 Types of Cookies Used

  • Essential Cookies: Required for core bika99 platform functions such as login session management. These cookies cannot be disabled without affecting platform functionality.
  • Functional Cookies: Saves your preferences such as language, region, and display settings to deliver a more personalised experience each time you use bika99.
  • Performance Cookies: Collects information about how you use the bika99 platform in aggregate form to help us improve site performance and navigation.
  • Security Cookies: Helps bika99 detect and prevent fraudulent activity, multiple account usage, and other security threats.

7.3 Managing Cookies

You can manage or delete cookies through your web browser settings. Please note, however, that disabling essential cookies may affect the functionality and security of your bika99 account. All major browsers, including Chrome, Firefox, Safari and Edge, have privacy settings that allow you to control cookies.

8Data Retention & Deletion

Bika99 does not store your data indefinitely. Retention periods vary depending on the type of data and applicable legal requirements:

  • Active Account Data: Retained for as long as your bika99 account is active and for a specified period following account closure
  • Financial Transaction Records: Retained for a minimum of 7 years from the transaction date in accordance with the Companies Act and Malaysian financial regulations
  • KYC Documents: Retained for a minimum of 6 years after the business relationship ends, in accordance with Malaysia's AMLATFPUAA requirements
  • Security Logs: Retained for 2 years for security incident investigation and fraud prevention purposes
  • Marketing Data: Deleted when you withdraw your marketing consent, or within 30 days of a deletion request
  • Support Chat Logs: Retained for 1 year for quality control purposes and reference in the event of a dispute

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered by any party.

9Your Rights as a bika99 User

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by bika99:

Right of Access

You have the right to request a copy of all personal data we hold about you in a readable format. bika99 will fulfil this request within 21 business days.

Right to Rectification

If any data we hold about you is inaccurate or out of date, you have the right to request a correction. You can also update your basic information directly in your bika99 account settings.

Right to Erasure

In certain circumstances, you have the right to request the deletion of your personal data. However, some data must be retained in accordance with Malaysian legal requirements and cannot be deleted upon request alone.

Right to Object

You have the right to object to the use of your data for direct marketing purposes at any time. Once your objection is received, bika99 will immediately stop using that data for marketing.

Right to Data Portability

You may request that bika99 provide your personal data in a structured, machine-readable format for the purpose of transferring it to another service provider of your choice.

Right to Withdraw Consent

Where the processing of your data is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the rights above, please contact the bika99 Data Privacy Officer by email at support@bika99.click with the subject line "Personal Data Request". We will respond to your request within 21 business days.

10Children's Privacy & Minor Protection

The bika99 platform is intended solely for individuals aged 18 and above. bika99 does not knowingly collect personal data from anyone under 18. We take active measures to prevent underage registration through a rigorous age verification process.

If bika99 discovers that we have inadvertently collected personal data from a person under the age of 18, we will:

  • Immediately closing the account in question
  • Deleting all personal data relating to that individual within 30 days
  • Refunding any deposits made via the associated payment method

To Parents & Guardians: If you suspect your underage child has registered a bika99 account, please contact us immediately at support@bika99.click. We will act promptly to close the account and delete all associated data.

11Cross-Border Data Transfers

In operating the bika99 platform, some data may be processed or stored outside Malaysia by our infrastructure service providers. Where such transfers occur, bika99 ensures:

  • Third-party providers who receive data are bound by data processing agreements that uphold protection standards equivalent to or higher than those required in Malaysia
  • Data transfers only take place to jurisdictions with adequate data protection laws, or where bika99 has put in place appropriate contractual safeguards
  • Encryption is applied to all data transferred across borders to reduce the risk of unauthorised access during transmission

Such data transfers are necessary to ensure the high availability of the bika99 platform and our ability to deliver fast, reliable services to users across Malaysia.

12Amendments to This Privacy Policy

Bika99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new Malaysian legal requirements, or improvements in how we protect your data. The "Last Updated" date at the top of this page will always reflect the most recent amendment.

When we make significant changes to this Privacy Policy, bika99 will notify you via:

  • Notification emails sent to the address registered on your bika99 account
  • A clear notice within the bika99 platform during your next login session
  • Notice posted on the bika99.click homepage for a minimum of 7 days

Continued use of the bika99 platform after an amended Privacy Policy takes effect will be considered acceptance of the latest version. If you do not agree with any changes, you may close your bika99 account and request data deletion before the changes come into effect.

For any questions or concerns regarding this bika99 Privacy Policy, or to exercise any of your privacy rights, please contact us at:

bika99 Data Privacy Officer

Email: support@bika99.click
Email subject: "Privacy Policy Enquiry" or "Data Privacy Request"
Response time: Within 21 business days from the date the request is received

Current Version: This Privacy Policy takes effect from January 2026 and supersedes all previous versions of the bika99 Privacy Policy. It has been drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

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